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Are You Looking To Replace Your Old Phone System?

The Most Important Features To Look For

Almost all phone systems are the same,. However, there are a few features you want to make sure are included or at least available.

Call Routing When the Internet Goes Down

Another key feature to have is instantaneous, automatic fail over for phone calls if and when the internet goes down. Providers that understand the critical role a phone system plays, our system can fail over to any cellphone or other number(s) you choose.

Automated Attendant

The automated attendant feature allows you to create simple or complex menus so callers can be directed to the appropriate person or department without having to talk with an operator.

After-Hours And Holiday Call Flows

Almost every business has times when they want incoming calls to be handled differently. The After-Hours and holiday Call Flow features allow you to have calls handled differently based on the day of the week, time of day or holiday.

The Truth About ALL VoIP Phone Systems That No Salesperson Will Tell You

Here's the biggest "secret" to the phone system industry that you won't see any vendor advertising: ALL phone systems are basically the same in features and capabilities.

Sure, there are a few things some phone systems can do that others can't, like integrate with your Salesforce CRM, but for the most part, it's a highly competitive field and every feature offered by one phone system is offered by them all. So, all the marketing hype about how their phone system is "the best" or better than the rest is just marketing propaganda that should be taken with a grain of salt.

So, how DO you compare, and what IS the most important point of differentiation that you need to look for?

Here it is: The most important "feature" is not in the phone itself but in the after-sale SERVICE - who is setting it up, who will be there to install it, configure it and make sure it works, and who you will call when you need help.

It should not surprise you that most small business owners and office managers do not know how to properly set up a phone system and customize it for their office, nor do they want to learn. They also don't want to become experts at their phone systems - they simply want an EASY-TO-USE system that consistently works.

That's why you want to really investigate the after-sale service. When something goes wrong or when you can't get the system to do what you want it to do, how easy is it to get fast, easy and helpful support? Further, who will be there to conduct the cut over to the new system and make sure it works?

Free Phones and Free Installation

Voice Mails E-mailed To You

This is a feature many of our clients don't ask for (initially) but later tell us is one of their favorites. Here's how it works: when a call comes in for someone who is on the phone or away from their desk, most phone systems provide the ability for the caller to leave a voicemail. This feature converts the voicemail to a sound file, attaches to an email and sends to the configured email for that extension.

Fax To E-mail

Wouldn't it be nice to have your phone system automatically recognize that an incoming call is actually a fax message and just convert the incoming fax to a PDF, then email it to you? That is exactly what this feature provides. With it, any inbound phone number can be set up to receive faxes.


This feature allows the speakerphone on any handset to be used as a paging system for the business. Another extension can just press the Page button and make an announcement that is broadcast over all phones configured for paging.

Custom Hold Music, Information or Promo

This is one of our most requested features because it allows you to deliver a message to callers about services you offer, promotions you are running or simply wish them a Happy Holiday Season. This is a far better option than music, which can aggravate someone who doesn't share the same taste in music as you.

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